Product and Technical Support
Our help desk support team is always open for business. Follow the prompts below to contact Central Data’s support for Infor CloudSuite Distribution, CSD, SX.e, FACTS, Birst, Phocas and Enterpristore.
You will receive an email response from Central Data support with a Ticket Number assigned to your case.
Service Overview
Support Hours
System down? Application support? Desktop issue? Contact us for assistance
Infor CloudSuite & SX.e
Email: support@centraldata.com Phone: 248-478-7000
Infor FACTS
Email: helpdesk@centraldata.com Phone: 636-349-4556
Support Plans for Infor Distribution ERP
Central Data has three tiers of Infor CloudSuite Distribution, CSD, SX.e and FACTS
help desk support services to assist your entire organization.
Diamond Plan
The Diamond Plan has a dedicated Account Manager assigned for customers that require assistance across a variety of applications including Infor CloudSuite Distribution, Ecommerce and Data Analytics. Quarterly business reviews are included to monitor performance across your entire organization.
Ruby Plan
The Ruby Plan includes a customized block of hours. Service hours within this plan can cover Infor Distribution ERP application support. We provide flexibility to spread your hours across help desk, business consulting, tech services and custom programming. This block of hours will be tailored to your expected needs.
Emerald Plan
The Emerald Plan is meant to augment Infor Campus. Each support request under this plan is billed as T&M. Unlimited tickets for Level 1 Support are included in your agreement at no charge. This plan is suited well for Infor Distribution ERP customers that require minimal help desk support, business consulting or tech services assistance.
Request Support Plans
Are you seeking support for Infor CloudSuite Distribution? Do you have an ERP, Ecommerce or data analytics question?
Complete this form and we will follow up today.