How can we help you?
Follow the prompts below to contact help desk support for Infor CloudSuite Distribution, SX.e and FACTS. You will receive an email response from our support team with a Ticket Number assigned to your case.
Service Overview
Support Hours
System down? Application support? Desktop issue? Contact us for assistance
Infor CloudSuite & SX.e
Email: support@centraldata.com Phone: 248-478-7000
Infor FACTS
Email: helpdesk@centraldata.com Phone: 636-349-4556
Infor Support Plan Options
Central Data has three tiers of Infor CloudSuite Distribution, SX.e and FACTS
help desk support services to assist your entire organization.
Diamond Plan
The Diamond Plan has a dedicated Account Manager assigned for customers that require assistance across a variety of applications including Infor CloudSuite Distribution, Ecommerce and Data Analytics. Quarterly business reviews are included to monitor performance across your entire organization.
Ruby Plan
The Ruby Plan includes a customized block of hours. Service hours within this plan can cover Infor Distribution ERP application support. We provide flexibility to spread your hours across help desk, business consulting, tech services and custom programming. This block of hours will be tailored to your expected needs.
Emerald Plan
The Emerald Plan is meant to augment Infor Campus with a discounted hourly rate that matches your implementation services rate. Each support request under this plan is billed as T&M. This plan is suited well for Infor Distribution ERP customers that require minimal help desk support, business consulting or tech services assistance.
Request Infor CSD Support
Interested in Central Data CloudSuite support services?