The Project Manager applies professional principles, practices, and techniques to lead and control project schedule, cost, and performance risks to ensure satisfied customers. This role has responsibility for assigned projects and manages customer satisfaction, definition, planning, monitoring, and other aspects of a project.

Must have a minimum of 3 years project management experience, preferably in the technology and/or wholesale distribution industry.

II. Essential Duties & Responsibilities

• Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the stakeholder.
• Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
• Coordinate and facilitate delivery of project objectives.
• Track progress and review project tasks and budgets to make certain deadlines are met appropriately.
• Assess project issues and identify solutions to meet productivity and customer goals.
• Proactively communicate project status, issues & risks to management and customers.
• Follow Central Data policies, procedures and methodologies.
• Conduct regular status meetings with customers, keeping the customer’s needs and requirements continuously in view.
• Work collaboratively with Professional Services and other Central Data staff to maintain thorough knowledge of projects, and to ensure that all communications between Central Data and its customers are precise.
• Define & maintain all implementation processes, manage implementation lifecycle; coordinate documentation when needed.
• Arrange customer training and align training with customer goals.
• Maintain timelines and target dates in Microsoft Excel / CRM / Project, TBD.
• Organize and facilitate project planning, daily meetings, reviews, retrospectives, and other agile project related meetings.
• Ensure the Professional Services team is practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Facilitate productivity by ensuring that the team has tools to succeed.
• Find and work to remove development and project roadblocks; motivates the development team and keep them excited to move forward; protects the team from outside distractions.
• Assist in managing the team – Ensure that commitments are being upheld.
• Other duties may be assigned.

III. Competencies

To perform the job successfully, an individual should demonstrate the following:

• Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Uses reason even when dealing with emotional topics.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. 

IV. Experience

• 2-5 years of project management experience.
• 2+ years’ experience in the distribution and/or ERP software industry preferred.
• Candidates with PMP Certification will be given priority

V. Communication Skills

• Verbal / Nonverbal – Convey easily and quickly any message; Speaks clearly and persuasively in positive or negative situations; listens attentively and seeks clarification; Responds well to questions; Maintain professional nonverbal communication comparable to situation
• Written – Writes clearly and informatively with a high level of sophistication; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret complex written information.

VI. Computer Skills

• Become and remain proficient in all programs necessary to perform the everyday duties of this position.
• Proficiency and Experience in MS Project required